This website is run by Disability Advice North East Suffolk, We want as many people as possible to be able to use this website.

For example, that means you should be able to:·

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible as set out below.

Basic website accessibility check

The Disability Advice North East Suffolk website had had a basic check of this website. We have listed tests which Disability Advice North East Suffolk has failed or there are issues with, and the timeframes for correcting these. We will update this information as the items which fail or have issues are resolved.

PDFs and other documents

Some PDFs have not been prepared with a view to accessibility due to their age. We believe that having to redesign every leaflet available on Disability Advice North East Suffolk would be a disproportionate burden within the meaning of the accessibility regulations. Going forward, leaflets will be designed to comply with the accessibility regulations.

How we tested this website

This website was last reviewed and tested in September 2020.

We carried out our own testing following the basic check from the Government website and using

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email We’ll do our best to accommodate consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Disability Advice North East Suffolk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed above.

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