Travel & Transport

We work closely with bact, signposting our clients who need transport to hospital and other destinations

Bact provides transport for people

living in the Waveney district of Suffolk and the south eastern area of south

Norfolk for whom other forms of public transport are not easily

available. In the average year we transport around 40,000 passengers on

journeys covering 400,000 miles. We have several services:


Wheelchair accessible vehicles



to door / Dial-a-ride

These services are open to all: young,

old, able-bodied or infirm.

The majority of journeys undertaken are

for transporting passengers to medical services and day centres on behalf of

the local authorities, but many others are for shopping, family visits and


Transport is

provided by volunteer drivers, using either

their own vehicles or our minibuses and wheelchair-accessible vehicle. If

you are interested in helping the community by becoming volunteer, we would

love to hear from you.

Bact is funded

by fares, contracts, grants, fundraising and donations. Bact increasingly

relies on fundraising and donations.

If you are a

relative, carer, neighbour and know of someone that would benefit from our

help, please put them in contact with us or pass on a leaflet. 

Likewise, if you are

an organisation who can share your details with us and would welcome new

members to your fold and we do not already know about you, then please let us

know. We’d love to hear from you and put others in touch with you. 

What do I do next? 

First step – you have

read this leaflet and shown an interest.   

Second step – contact

us using any of the links below. 

Third step – Let us

help you now and improve the quality of life for you and those around you too. 

Contact us: 

By email: 

By phone: 01986


By facebook – and send us a message Bact


Buzz about New Service from BACT

A new community transport service has been launched to help people living in the villages north of Lowestoft to get out and about more easily.

Operated by BACT and funded by East Suffolk Community Partnerships, Buzzabout is a new bookable bus service for residents in Gunton East, Somerleyton, Lound, Blundeston and St Olaves.

Using a 16-seat minibus, Buzzabout can be booked to pick people up at existing bus stops, from their home or anywhere else they need and take them exactly where they want to go, including into Lowestoft town centre, Somerleyton and Lowestoft train stations, the Tesco superstore at Leisure Way, Somerleyton Hall or into other neighbouring villages. Buzzabout is fully accessible, including for wheelchair users.

The service operates on Mondays and Thursdays between 8.30am and 4.30pm and can be booked by calling BACT on 01986 896896, Monday to Friday, 9am to 4pm.

East Suffolk’s Community Partnerships set up a Transport and Travel group to identify parts of the district lacking in rural transport and are working across East Suffolk to introduce new on-demand transport options.

A recent survey found that 23% of residents in the villages to the north of Lowestoft do not have access to a car or traditional public transport, leaving them feeling isolated and dependent on other people. Buzzabout has been launched as a direct response to this issue, to help people of all ages access shops, services and social activities more easily.

Cllr Norman Brooks, East Suffolk Council’s cabinet member for Transport said: “Introducing new on-demand transport options for those living in rural communities where there is limited public transport is one way in which we are tackling social isolation, which can have a real impact on people’s mental and physical health. Shared transport is also cheaper and better for the environment than using a car, especially for short journeys.

“We are delighted to have launched Buzzabout which will help people of all ages travel independently to groups and activities where they can meet others, as well as carry out everyday tasks such as shopping and attending appointments.”

Buzzabout fares are discounted until July 2023; a return trip from Lound to Lowestoft is just £4.00. Payment can be made when boarding the bus, using either cash or contactless payment.

Cllr Paul Ashdown, Chairman of the Lowestoft and Northern Parishes Community Partnership who have contributed to the development of the service, said: “This service is for those in rural areas to get into surrounding villages and the town, but also encourages those in Lowestoft to use the service to visit family, friends and attend events or functions in the rural communities. We hope the service will also encourage passengers to visit the countryside for walks and fresh air and experience the beautiful Suffolk rural areas.”

The new service was launched on Sunday 3 July at the 25th anniversary celebrations for Bungay-based BACT. BACT provides transport for people living in the north of Suffolk and part of south Norfolk, for whom other forms of public transport are not easily available.

BACT manager Debbie Blowers said: “We are delighted to have received the funding from the East Suffolk Community Partnerships to run this vital service in the rural areas north of Lowestoft where bus services have been reduced and left passengers without easily accessible transport options. Our driver, Eddy, is looking forward to welcoming passengers on board the service and will greet you all with a smile!”

To book Buzzabout, please call 01986 896896 Monday to Friday (9am – 4pm).

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